Glensheen is the #1 house museum in the Midwest by attendance, attracting more than 120,000 visitors annually. In addition to the 39-room mansion, the estate includes a carriage house, gardener's cottage, boathouse, and 12 acres on the shores of Lake Superior. Glensheen is considered one of the most complete house museum collections in the country. Tours are offered year-round. Glensheen's event space is available for weddings, corporate gatherings, and venue rentals. Glensheen has 15 permanent staff and more than 75 students employed annually. Glensheen is located within the Chancellor's Unit at the University of Minnesota Duluth.
The position of Education Manager reports directly to the Director of Glensheen and is responsible for the education and interpretive programs of the estate. This includes the development of tours, coordinating interpretation planning and implementation, development of exhibits, and creation of educational experiences for use on the estate and in the classroom. Program development should incorporate interdisciplinary methods, and the Education Manager shall possess the ability to be curious and collaborative in their approach, with a creative and playful twist. This position will supervise one full-time staff member and approximately 30 student workers.
This position supports the Glensheen Advisory Council.
Essential Functions:
Interpretation & Tours (65%)
• Develops, designs, and implements an interpretive plan to guide tour operations and the estate's interpretive program. Continually refine and optimize the plan utilizing evaluation and measurement tools.
• Lead, hire, train, schedule, and supervise staff in the execution of hospitality and tour operations. This may include self-guided and guided options. Cultivate a sense of friendliness, helpfulness, playfulness, knowledge and competence while seeking out opportunities to enhance engagement experiences with guests.
• Collaborate with the Marketing Manager to develop and implement a marketing strategy for tour offerings.
• Review, design, and install interpretive signage throughout the estate to be accurate and within Glensheen brand standards. Collaborate with the Marketing Manager during the design process.
• Coordinate reviews of and updates to the Glensheen Field Manual.
• Collaborate with colleagues on the creation and implementation of enhancements for tours and signature events.
Education Program (20%)
• Develops, designs, and implements an education program by incorporating interdisciplinary methods to share the story of Glensheen and the Congdons in an engaging and inspirational way. Continually refine and optimize the program utilizing evaluation and measurement tools. This includes the delivery of programs on the estate and in community spaces such as classrooms, community centers, libraries, and other public or private spaces.
• Incorporate academic standards and youth program merit requirements with offerings to support educators and leaders in curriculum planning.
• Lead, schedule, and train staff in the delivery of education programs.
• Engage with and cultivate audiences to support the development and delivery of education programs.
• Collaborate with the Marketing Manager to develop, design, and implement a marketing strategy for education programs. Continually refine and optimize the strategy utilizing evaluation and measurement tools.
• Work in collaboration with the Director and Associate Director to develop budgets for new initiatives; track expenses to ensure program budgets stay within annual allowances.
Exhibits (10%)
• Develops, designs, and implements an exhibits strategy to enhance the guest experience with temporary and traveling exhibits. Topics and themes should align with the interpretive plan and education program goals. Incorporate evaluation tools to refine and optimize the strategy. Consult with Glensheen colleagues, the University, and community partners during the process.
• Direct and coordinate the work of students and vendors in the exhibit development process.
• Collaborate with the Marketing Manager to develop a marketing strategy for exhibits.
Other Duties as Assigned (5%)
• Serve in the role of Manager on Duty in rotation with other managers. This may include weekend, evening, and holiday shifts on occasion.
• Ability to fill in for hospitality roles, events, and other frontline duties as necessary.
Qualifications
Required Qualifications
• Bachelor's degree in art history, museum studies, history or related fields and 2 years of museum operations experience; or a combination of related education and work experience to equal six years.
• Strong written and verbal communication skills
• Position involves comparing, verifying, and reconciling data to help the department achieve overall objectives.
• Experience in a supervisory role or leading project teams.
Preferred Qualifications
• Experience in leading tours or interpretive programs for diverse audiences
• Demonstrated success in creating engaging content
• Ability to be a self-starter and work independently
• Ability to collaborate within a team and with internal and external colleagues and stakeholders
• Basic computer skills
Hourly Wage Start: $20.80
About the Department
Glensheen is the #1 house museum in the Midwest by attendance, attracting more than 120,000 visitors annually. In addition to the 39-room mansion, the estate includes a carriage house, gardener's cottage, boathouse, and 12 acres on the shores of Lake Superior. Glensheen is considered one of the most complete house museum collections in the country. Tours are offered year-round. Glensheen's event space is available for weddings, corporate gatherings, and venue rentals. Glensheen has 15 permanent staff and more than 75 students employed annually. Glensheen is located within the Chancellor’s Unit at the University of Minnesota Duluth.
How To Apply
Applications must be submitted online. To be considered for this position, search for Job Opening 346573 and click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach the required documents: Cover Letter, Resume, and a Diversity Philosophy Statement (a brief personal statement - no more than one page - detailing the applicant's affirmative action, equal opportunity, and diversity/inclusion philosophy).
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. Required documents as stated above include: Cover Letter, Resume, and a Diversity Philosophy Statement (a brief personal statement - no more than one page - detailing the applicant's affirmative action, equal opportunity, and diversity/inclusion philosophy).
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
If you have started receiving retirement annuity payments from the Minnesota State Retirement System (MSRS) or Public Employees Retirement Association (PERA) your eligibility for this position may be impacted. Please contact the Office of Human Resources Benefits at 1-800-756-2363 for more information.
The University of Minnesota is an Equal Opportunity Educator and Employer. Veterans and individuals from underrepresented groups are encouraged to apply.
***Smoking and chewing tobacco and the use of electronic cigarettes is prohibited on all UMD property, including indoor facilities, campus grounds and University vehicles.***
Job Open: March 7, 2022
Job Close: March 23, 2022
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
Please note: All employees at the University of Minnesota are required to comply with
the University’s Administrative Policy: COVID-19 Vaccination and Safety
Protocol by either providing proof of being fully vaccinated on their first
day of employment, or complete a request for an exemption for medical
exemption or religious reasons. To learn more please visit:
https://safe-campus.umn.edu/return-campus/get-the-vax
About the U of M
University of Minnesota, Duluth (UMD)
The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.
Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.
Working at the University
At the University of Minnesota, you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest not only in the future of your career but also in your life outside of work.
The University also offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, vacation and sick leave
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent daycare flexible spending accounts
• University HSA contributions
• Excellent retirement plans with employer match
• Disability and employer-paid life insurance
• Wellbeing program for reduced insurance premiums
• Student loan forgiveness opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
For more information regarding benefits, please visit the Office of Human Resources website.
